We make every effort to ship your order as soon as possible.
What are your shipping methods and transit times?
Our domestic shipping methods available are:
USPS (United States Postal Service) – (Priority Mail – 2 to 3 Days, sometimes longer)
UPS – On Customer Account (For Businesses, we can ship on your account if requested)
FedEx Priority (Overnight – Next Day (Morning))
FedEx Standard (Overnight – Next Day (Afternoon))
FedEx 2Day (2 Days)
FedEx Express Saver (3 Days)
FedEx – On Customer Account (For Businesses, we can ship on your account if requested)
FedEx Ground (Varies by location)
Transit times are estimates only. We encourage you to order with enough time to avoid any possible delays. If you are shipping to a P.O. Box or a military address your order will have to be sent using the United States Postal Service.
If you notice any issue with the shipping of your order or a problem in transit, please email our customer service for assistance.
How long before my order is shipped?
We typically process orders the same day they come in excluding weekends. If you requested a special-order item, we will ship it as soon as we have it in stock.
Where are orders shipped from?
All orders ship from Hollister, California USA.
Do you ship internationally?
Yes, we do. You can place your order normally online through our website and the shopping cart will give you all available shipping options to your country. International shipping methods are First Class, Priority, and Express Mail through the United States Postal Service. Typically orders arrive within 2 weeks, but the length of time for receipt of your order depends on the country and the customs office. For expedited delivery, we also offer FedEx which has highly reliable and time-definite service.
Notice: International Orders – Customs Fees, Duties, & Taxes are the customer’s responsibility. If there are specific documents needed for Customs clearance in your country, you must inform Pathealth Laboratories, LLC before ordering to make sure we can comply with the request.
What about Military Orders: APO, FPO addresses?
Yes, we happily ship to our military customers. All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses can take anywhere from one to six weeks for delivery. The United States Postal Service does not have tracking available for military orders.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods, using the FedEx or United States Postal Service, from which you can pick. The total cost of goods and the cost of shipping are clearly displayed. If you receive a “Shipping will be calculated later” message upon checkout. We will e-mail you your correct total with the cost of shipping for the different methods.
How are my shipping costs determined?
The shipping cost for your order is based on its size, weight, shipping method, and delivery address. You will see your actual shipping cost of all available options during checkout. For international orders, please note that Pathealth Laboratories, LLC is not responsible for any taxes, tariffs, customs restrictions, or other regulations that apply in countries outside the United States. Please contact your local customs officials if you have any questions.
Can I track my order online?
Yes, once your order has been shipped, you will receive an email from either the United States Postal Service or FedEx (depending on the shipping method you choose) with your tracking number. Please note that the “tracking number” you receive on Priority Mail packages is actually a Delivery Confirmation number, which typically only gives details as to whether or not the package was delivered. Also, please note that the First-Class International shipping method does NOT provide tracking. If you would like your international order tracked, we recommend using one of the other shipping methods available.
Will a signature be required to receive my package?
We do not typically request a signature for deliveries with the exception of large orders, but it is ultimately up to your driver’s discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at your door or another secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label. If you would like to require a signature for your order, simply leave a note for us in the comments section of your order and we will take care of it.
Do packages ship out on Saturday or Sunday?
No, our office is only open Monday through Friday. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff times noted above on Friday will be shipped on Monday.
Do you accept returns?
Because of the perishable nature of the products we sell, we cannot accept returns on many items. However, if there is a problem with your order, please let us know and we will do what we can to make it right. Customer satisfaction is very important to us.
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